Reservations for service are requested 24 hours in advance. Same-day service is subject to availability. Dispatch hours are 5 am-5 pm. If you are a Medicaid recipient, are a member of NEIAAA (60 years and older), or veteran, please provide that information when you make your reservation. RTA is a contracted provider for the State of Iowa MCOs in partnership with NEIAAA (Scenic Valley). RTA services are available to people of all races, colors, sex, and income levels. If you would like more information on RTA fee assistance, call 1.800.839.5005 / 563.588.4592.